Please update your browser.

Our site no longer supports this browser. Using another one will help provide a better experience.

Menu

Welcome to the Lumen Newsroom

Keeping You Connected And Safe

COVID-19 Support

 

  • Contactless Install
  • Support
  • Keep America Connected

The Keep Americans Connected Pledge expired on June 30, 2020, we are making extensions for customers who live in New Jersey and Washington.

  • In New Jersey, the suspension of service disconnections for Residential customers with school age children will continue through December 31, 2021.
  • In Washington, the waiver of late fees for telephone service will continue until January 27, 2022, and suspension of telephone service disconnections expired September 30, 2021.

Our commitment to you

 

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. We know our customers count on us to keep our network running so the world's businesses can serve their customers and families can work, learn and play at home.

As we all work together to win the battle against COVID-19, the health and safety of our people and our customers is always our top priority. We're maintaining a continuous state of readiness around the globe, not only for the well-being of our teammates but also for the strength of our network. We continue to align with guidance from health experts and will adhere to state and local policies to help minimize the spread of the virus.

We stand ready, willing and able to meet our customers’ technology needs, every day, as we persevere through these unique and challenging times together.

Payment information

 

We understand the potential financial hardships caused by COVID-19 for some of our customers and have extended payment plan options available for past-due amounts.

To make payment arrangements, follow the instructions based on your account type below:

  • Prepaid residential customers may need to contact us if they are unable to access the internet due to a missed payment. You are a prepaid customer if your account number starts with PPB.
  • Small business customers with 50 or fewer employees must contact us to discuss extended payment arrangements.
  • Customers who receive a traditional monthly bill: Please use the online payment arrangements tool to review available options.
More from Lumen
September 28, 2022

Today’s digital organizations are working across distributed IT environments spanning on-premises locations, public clouds, and the edge. Protecting applications and data across all these...

September 27, 2022

Just like their customers, grocery stores are battling rising costs. Faced with razor-thin profit margins, there’s also an industry-wide push among supermarkets to serve customers in new,...

August 5, 2022

More than thirty years ago, Eric Blumenfeld, who was born deaf, was on a quest for a working environment that could set him up for success. His previous employer had declined his request to hire...

More »