Keeping You Connected And Safe
Our Commitment To You
At Lumen and CenturyLink, we know our customers are counting on us to keep our network running so our children can continue to learn and the world’s businesses can continue to run efficiently. We stand ready, willing and able to meet our customers’ near-term and long-term needs and are making efforts to ensure traffic flows smoothly across our network in light of increased demand. We also recognize the financial impacts the COVID-19 pandemic can place on our customers. Therefore, we have designed extended payments plans for past due amounts that may have accrued over the past months. We have communicated these payment plans directly to many of our customers through mail and email. If you have questions about payments plans, please contact us. Due to system limitations, our pre-paid residential customers may need to contact us if they are unable to access the internet due to a missed payment. Small business customers with 50 or less employees have to contact us to discuss extended payment arrangements.
One thing that’s certain in these uncertain times is that the health and safety of our customers and employees remains our top priority. We’re maintaining a continuous state of readiness around the globe, not only for the well-being of our teammates, but also for the rigor of our network. We have taken several steps to help keep our customers and employees healthy and to minimize the spread of the virus.
We stand ready, willing and able to meet your near- and long-term technology needs as we work through these unprecedented times together.
The Keep Americans Connected Pledge expired on June 30; however, we will continue suspension of data usage limits to residential customers through the remainder of 2020. Based on state requirements, we are making extensions for customers who live in one of the states listed below. Please review the list for current deadlines specific to your state.
Montana and New Hampshire – Suspension of service disconnections and suppression of late payment charges will continue until the Federal or state emergency declarations has been lifted
New Jersey – Suspension of service disconnections will continue until the Federal or state emergency declarations has been lifted for Residential customers only
Washington – Suspension of service disconnections will continue until October 15, 2020
For information about customer payment plans, please click here.
- Customer Support
- Small Business Support
- Enterprise Business Support
- Residential Services: 'How-To' Videos
- Small is Big video
- A message from our CEO
- Employee and Customer Safety
- Keeping Americans Connected
- Customer Safety-Self Report Form