FCC Chairman Ajit Pai launched the Keep Americans Connected Pledge March 13. CenturyLink was among the original list of companies that took the pledge and today, the company committed to extending it through June 30.
At CenturyLink, we know our customers are counting on us to keep our network running so our children can continue to learn and the world’s businesses can continue to run efficiently. We continue to stand ready, willing and able to meet our customers’ near-term and long-term needs and have been ensuring traffic continues to flow smoothly across our network, regardless of increased demand. We are waiving late fees and will not terminate a residential or small business customer’s service through June 30 due to financial circumstances associated with COVID-19. Today, we recommitted to the FCC’s ‘Keep Americans Connected Pledge’ outlining these actions. We are also suspending data usage limits for residential customers during this time period due to COVID-19.
For most customers, they do not need to contact us to ensure their service remains active. However, due to system limitations, our pre-paid customers may need to contact us if they are unable to access the internet due to a missed payment.