Awards
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Lumen secured the top spot in the mid-year rankings, which recognizes network providers who have at least 4% share of the U.S. Ethernet services market. Lumen has held the number one spot continuously since 2017. It was also the only carrier to have attained MEF 3.0 Carrier Ethernet certification at the time of the survey.
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CRN acknowledged Lumen’s cloud partnerships with companies like VMware, IBM and Google, as well as its edge strategy to deliver low-latency hybrid cloud services across the U.S.
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Based upon 1,600 customer evaluations from nearly 400 individual respondents, Lumen received the Data Value award, given to the global provider that receives the highest combined ratings for perceived quality and price competitiveness of its data service offerings.
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Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2019 U.S. Wholesale Service Provider Excellence Awards in December. The awards were determined by responses to the firm’s annual customer feedback survey, which collected over 1,300 customer evaluations from nearly 350 individual respondents. CenturyLink was presented with the ILEC (Incumbent Local Exchange Carrier) Award for Billing and Customer Service.
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MEF's awards program is the largest in the world enabling next generation network services, including LSO (Lifecycle Service Orchestration), SDN/NFV, SD-WAN, and Carrier Ethernet technologies. CenturyLink's focus on the customer experience through innovative, relevant and competitive solutions was key to being selected for the following awards: Retail Service Provider of the Year (Global), Retail Service Provider of the Year (North America), Wholesale Service Provider of the Year (Global), SD-WAN Service Provider of the Year (Global), SD-WAN Service Provider of the Year (North America), Enterprise Application Award for Education, Enterprise Application Award for Transportation.
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