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Lumen automates DDoS mitigation as attacks surge worldwide

Lumen Technologies is announcing significant upgrades to its industry-leading DDoS Mitigation Service. These new features help customers better protect their essential web-facing assets and applications, and reduce the risk of collateral damage during attacks.

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What sports teaches us about achieving successful customer experience

The concept of excellent teamwork was top of mind when I recently chatted with Nick Mehta, the CEO of Gainsight, and the author of two books on the subject of Customer Success, which outlined a philosophy, a discipline, and an organizational approach for ensuring long-term customer relationships.

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Building strong client relationships with a little bit of “muscle”

A successful sales relationship requires the right mix of creativity and boldness to extract the most value out of the solutions you provide.  Here are a few ways to build lasting customer relationships “driven” by mutual success.

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When customers recognize your customer-first approach

Our customer-first approach resonates with our customers, and we are seeing more evidence of this by our recent recognition as the No.1 brand in Newsweek’s 2021 list of America’s Best Customer Service in the category of “Online Services and Digital Products, Internet Service Providers (ISP).” 

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