Lumen was named a finalist in the 2021 International Customer Experience Awards in the categories "Best Use of Insight and Feedback - Telecoms and IT," "CX Leader of the Year - over 5,000 employees (large organisation)" and "Employee Experience in the Crisis - Telecom and Logistics & Supply Chain."
CRN’s Five Star Rating recognized an elite group of solution providers who offered the industry’s best Partner Programs. CRN selected Lumen for its significant investments in the Channel, best-in-class Partner training and support, innovative marketing programs, and sales incentives.
In light of the pandemic, Barron reranked its list of the top 100 Sustainable Companies in 2020, placing greater focus on social issues and the role of companies to address them. Lumen ranked #43 in the overall sustainable ranking, and higher (#34) in the social metrics ranking.
Based upon 1,600 customer evaluations from nearly 400 individual respondents, Lumen received the Data Value award, given to the global provider that receives the highest combined ratings for perceived quality and price competitiveness of its data service offerings.
MEF's awards program is the largest in the world enabling next generation network services, including LSO (Lifecycle Service Orchestration), SDN/NFV, SD-WAN, and Carrier Ethernet technologies. CenturyLink's focus on the customer experience through innovative, relevant and competitive solutions was key to being selected for the following awards: Retail Service Provider of the Year (Global), Retail Service Provider of the Year (North America), Wholesale Service Provider of the Year (Global), SD-WAN Service Provider of the Year (Global), SD-WAN Service Provider of the Year (North America), Enterprise Application Award for Education, Enterprise Application Award for Transportation.
Jeff Storey was recognized for driving the successful merger of CenturyLink and Level 3, realizing benefits ahead of plan and leading bold investments in technology, advanced networking and enterprise services.
The FTSE4Good Index Series has been designed to objectively measure the performance of companies that meet globally recognized corporate responsibility standards. Inclusion on the list is a reflection of meeting or exceeding FTSE (Financial Times Stock Exchange) standards; ranks are not assigned. CenturyLink continues to be a member company of the FTSE4Good Index.