Lumen was named a finalist in the 2021 International Customer Experience Awards in the categories "Best Use of Insight and Feedback - Telecoms and IT," "CX Leader of the Year - over 5,000 employees (large organisation)" and "Employee Experience in the Crisis - Telecom and Logistics & Supply Chain."
CRN’s Five Star Rating recognized an elite group of solution providers who offered the industry’s best Partner Programs. CRN selected Lumen for its significant investments in the Channel, best-in-class Partner training and support, innovative marketing programs, and sales incentives.
In light of the pandemic, Barron reranked its list of the top 100 Sustainable Companies in 2020, placing greater focus on social issues and the role of companies to address them. Lumen ranked #43 in the overall sustainable ranking, and higher (#34) in the social metrics ranking.
Based upon 1,600 customer evaluations from nearly 400 individual respondents, Lumen received the Data Value award, given to the global provider that receives the highest combined ratings for perceived quality and price competitiveness of its data service offerings.