All Serving Wire Centers will remain the same.

Brightspeed’s SPID will not change. You can continue using (0661).

There will be no change to circuit information.

• Mass Markets/ Small Business / Enterprise Billing 1-833-692-7773
• Enterprise Sales and Portal Support 1-833-369-1900
• Wholesale 1-833-363-2400
• Enterprise Service Assurance (Pri/Electrical/Optial/DWDM 1-833-363=2888 Opt. 1, 2
• Enterprise Local Ethernet/ATN/Frame/DIA 1-833-363-2907 Opt. 1, 1

These numbers are available on the brightspeed.com support page at Customer Support | Brightspeed. Additionally, Brightspeed will publish access to self-service tools for trouble ticket creation and status.

All outstanding balances will be transferred to Brightspeed on Day 1.

All outstanding disputes will be transferred to Brightspeed on Day 1.

New EDI billing will be sent to the customer's existing connections established with Lumen today. Customers with existing EDI will not need to take any actions.

Yes, Brightspeed has a new remittance address and has a process to receive EFT from Enterprise customers. Call Brightspeed at 1-833-369-1900 or visit Customer Support | Brightspeed for more information.

Billing disputes will be handled by Brightspeed's Dispute Team after October 3 similar. Call Brightspeed at 1-833-369-1900 or visit Customer Support | Brightspeed for more information.

Billing cycles are not changing at this time.

No, only the Ensemble BANs in the 20 states with ILEC services that are included in this transaction.

All outstanding balances and disputes will be transferred to Brightspeed on the BANs that have been moved to them.

BANs are being assigned to Lumen and Brightspeed and the customer will have a Brightspeed account and a Lumen account. They will get a separate bill from Lumen for the retained national services & ILEC services and a bill from Brightspeed for their transferred local services.

Currently, some customers who purchase services from us in multiple states will receive two or more CenturyLink bills instead of one. The separate bills are an important step we are taking to make sure your service stays connected.

No. This is not a mistake, and we aren’t charging you twice. This is an important update needed to enable the continuation of your services.

If you currently use AutoPay, action is required. Once you receive your additional new bill(s) that have separate account number(s), sign in to My CenturyLink to enroll your new account number(s) in AutoPay.

If you currently pay your bill through your bank, action is required. Once you receive your new bill(s) that have separate account numbers, make sure to add your new billing information and account number(s) on your bank's bill-pay service.

If you currently pay your bill via mail, action is required. Once you receive your new bills that have separate account numbers, make sure to mail a check for each bill separately.

No, you do not need to create a new login for your account(s). You can log in with the same information you always use to access your account.

On or after Oct. 3, you will use a new portal to view and manage services transitioning to Brightspeed.

You will have access to the same tools within the portal that you use to manage these accounts and services today. On or after Oct. 3, you’ll use the Brightspeed portal to view/pay invoices, access Bill Analyst, create and manage repair tickets, access Network Visibility, etc. If you’re currently a Lumen Control Center system administrator, you’ll be able to create and manage users as you do today within the new Brightspeed portal.

The link to access the Brightspeed Control Center portal on or after Oct. 3 will be: https://controlcenter.brightspeed.com

Your username will remain the same for the new Brightspeed portal, but you’ll receive a new, temporary password by email on or after Oct. 3 so you can access the new portal.

The link to access the Brightspeed Control Center portal on or after Oct. 3 will be: https://controlcenter.brightspeed.com

No. You don’t have to do anything for the information in your current Lumen Control Center to move to Brightspeed.

Brightspeed will be reaching out soon with more information on where to go and how to sign in to your new Brightspeed customer portal. If your billing account number remains the same, you'll be able to access historical billing information. If your billing account number is changing, you will not have historical billing information. Repair ticket history will not be available for transitioning accounts. For information about open repair tickets, please contact Service Assurance.

The functionality will be "like for like", but it will be Brightspeed branded.

For help using the Brightspeed Control Center portal, please call 1-833-369-1900 or email control.center@brightspeed.com.

Your company will be contacted by the Brightspeed representative assigned to your account after October 3.

Welcome messages will be sent via multiple sources including letter through US mail, in your existing invoice or through email.

Lumen is selling the part of its incumbent local exchange carrier (ILEC) business (currently operating under the CenturyLink brand) that serves consumers, small businesses, wholesale, local enterprises and government entities in 20 Midwest and Southeast states, and parts of NJ and PA, as follows:

• Alabama, Arkansas, Georgia, Illinois, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Lumen will retain its local incumbent network and assets in 16 states including:

• Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.

Lumen will also retain its national fiber routes and competitive local exchange carrier (CLEC) networks in all 36 states.

The transaction will provide Brightspeed with a robust, scaled local network, along with the operations and back-office support to meet the accelerating demand for high-bandwidth connectivity and fiber technology.

This transaction is valued at approximately $7.5 billion, representing a multiple of ~5.5x 2020 estimated EBITDA.

The transaction is expected to close in the second half of 2022, subject to customary closing conditions including required regulatory approvals in the U.S.

Brightspeed is a dynamic new company comprised of industry leaders committed to enhancing the service experience for new and existing customers and to create a next-generation telecom and connectivity business. Brightspeed currently plans to invest at least $2 billion to build a network that will bring faster, more reliable Internet and Wi-Fi to communities throughout the Midwest, Southeast, and certain parts of Pennsylvania and New Jersey. At closing Brightspeed will be comprised of the incumbent local exchange carrier (ILEC) assets and associated former operations of Lumen Technologies across 20 states and will be owned by funds managed by affiliates of Apollo Global Management, Inc. (NYSE: APO).

Customers served by the Lumen ILEC network will transition to Brightspeed when the transaction closes. However, today we’re business as usual, and you will receive information when we have news to share. We will still have competitive local exchange carrier (CLEC) customers in these 20 states.