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Welcome to the Lumen Newsroom

Lumen’s Readiness to Meet Global Events

We have been actively monitoring Russia's invasion of Ukraine and wanted to ensure you had our latest update on our readiness for this world event.

Lumen keeps people and businesses connected – the services we provide affect and facilitate nearly every aspect of modern life. However, life has taken a turn in Russia and Lumen is unable to continue to operate in this market. The business services we provide are extremely small and very limited as is our physical presence. However, we are taking steps to immediately stop business in the region.

Q: Is your network connected in Russia?

A: Our physical network is disconnected in Russia – all the way down to the hardware – and we’re abiding by sanction requirements applicable to Russian-controlled areas of Ukraine. We are not providing any services in Russia – that includes peering agreements/services with other carriers. We do provide services to ISPs outside Russia who are routing traffic into the country.

Q: What does that mean?

A: We are immediately stopping our limited operations in Russia. We do not have any consumer customers in Russia but for the extremely small number of enterprise customers we have, this means we will no longer provide local Lumen services.

Q: Why did you do this?

A: We decided to disconnect the network due to increased security risk inside Russia.

We have not yet experienced network disruptions, but given the increasingly uncertain environment and the heightened risk of state action, we took this move to ensure the security of our and our customers’ networks, as well as the ongoing integrity of the global Internet.

Q: When will you be leaving Russia?

A: We plan to stop business operations immediately. We’ve begun customer notifications, shutting down the business from a legal and regulatory standpoint as well as taking other steps for exiting the business in region.

Q: How many consumer customers do you have in Russia?

A: As a general rule, we don’t share customer information. However, we are not a local ISP, and we don’t have any consumer customers in Russia.

Q: How will you let your customers know?

A: Our account teams are starting to reach out to talk with the few business customers who are operating in Russia.

Q. Does the exit from Russia impact services or people in Ukraine?

A: We provide limited services to a few customers in Ukraine – we have no employees there. Although we will abide by sanction requirements applicable to Russian-controlled areas of Ukraine, we are not leaving Ukraine. In addition to our services, our people around the globe have already started giving to non-profits providing aide to Ukrainian citizens. Lumen promises to match our people’s individual contributions through our own giving platform up to $1,000 USD (or currency equivalent), with a corporate match up to $1 million USD.

Q: Is Lumen tracking potential Russian cyberattacks?

A: Our Black Lotus Labs intelligence team is monitoring Russian threat activity both in the region and around the world. Black Lotus Labs is working with industry partners, including the Joint Cyber Defense Collaborative (JCDC), as we continue to monitor the evolving situation in Ukraine. As of May 1, we have found no evidence of any cyberattacks impacting our network that can be attributed to current geopolitical tensions.

Q: Has Lumen been impacted?

A: As of May 1, we can confirm that we found no evidence of any impact to Lumen or any of our customers. As part of our normal protocol, we monitor the network 24/7 around the globe to assess all potential impacts to our network. In times like this, our Black Lotus Labs intelligence division provides a significant advantage to our company and our customers.

Q: What is Lumen doing to address potential supply chain issues?

A: We have been working with our vendors for quite some time. We started working with our global supply chain vendors early to secure any supply chain needs. Lumen does not see any immediate change in our ability to provide services or in our critical materials supply chain. We will continue to work with them to stay on top of this evolving issue. Bottom line - we’ve planned for this situation and are prepared.

Q: What is Lumen doing from a business continuity perspective?

A: We have done multiple things to prepare, including but not limited to the following:

  • Our business interactions in Russia and Ukraine are not material. Our business continuity management plans have been enacted to safeguard Lumen employees, assets, stakeholders​ and our reputation in the event of a potential critical business disruption.
  • We’re continually assessing risks and formulating detailed action plans in response to ongoing geopolitical tensions. 
  • Our playbooks are consistent with government recommendations to ensure network resiliency, facilities access, and cyber preparedness. 
  • Lumen leads regular disaster recovery exercises and partners with global organizations to ensure our business impact analysis documents are up to date.
  • By aligning to the company's goals and using a proven standards-based framework, we’ve prepared Lumen’s mission critical functions to recover effectively if a major incident occurs.  
Q: Is Lumen continuing to monitor this event?

A: Yes, this is an evolving situation; our monitoring efforts will continue around the clock.

Q: Will Lumen contact customers if they have exposure?

A: Yes, we continue to monitor the situation and the account team will be in immediate contact if there is any exposure to our customers.

Q: What are you doing to protect your physical network?

A: We have security measures in place at all levels of the network – hardware, software, and data protection.

Q: What other steps have you taken to protect your critical infrastructure?

A: Lumen operates a Physical Security Operations Center (PSOC) that provides 24x7 continuous monitoring of our Lumen physical infrastructure globally. Additionally, Lumen has security guards staffed at appropriate locations globally to respond to incidents as part of our operations.

Q: Do the recently levied sanctions impact Lumen customers in the region?

A: Like other companies, we're working through how global sanctions impact customers in the region and recently issued some guidelines for any new deals involving Russia or Ukraine. Rest assured, we will comply with all regulatory orders, sanctions requirements, and related restrictions, and we will communicate directly with customers who are impacted.

Q: What are you doing to help answer customer questions?

A: We set up a special mailbox for customers and Lumen employees who have questions about sanctions: sanctions.compliance@lumen.com and a dedicated site https://news.lumen.com/RussiaUkraine where they can go to get the latest information.

 

Bottom line - we've planned for this situation and are prepared.

Our current status is outlined below and we will keep you updated and informed as the situation evolves.

  • Security
  • Business Continuity
  • Customer and Supply Chain

 

  • We are maintaining heightened security in this region and are committed to keeping our network safe and running.
  • Our network is functioning normally and is protected end-to-end by industry-leading, multi-layered, state-of-the-art security.
  • Lumen’s global security and network operations organizations provide 24/7, global monitoring of our network and equipment.
  • Lumen operates a physical security operations center to provide 24/7 continuous monitoring of our physical infrastructure globally.
  • We have security guards staffed at appropriate locations to respond to incidents as part of our global operations.
  • We’re monitoring globally for cyberattacks and will notify our customers quickly should we see any unusual cyber activity related to this issue.

 

  • Our business interactions in Russia and Ukraine are not material. 
  • Our business continuity management plans have been enacted to safeguard Lumen employees, assets, stakeholders​ and our reputation in the event of a potential critical business disruption.  
  • We’re continually assessing risks and formulating detailed action plans in response to ongoing geopolitical tensions. 
  • Our playbooks are consistent with government recommendations to ensure network resiliency, facilities access and cyber preparedness. 
  • Lumen leads regular disaster recovery exercises and partners with global organizations to ensure our business impact analysis documents are up to date.  
  • By aligning to the company's goals and using a proven standards-based framework, we’ve prepared Lumen’s mission critical functions to recover effectively if a major incident occurs.  
  • We’ve also taken the following proactive steps to harden and protect our critical infrastructure:
  • Topped off generator fuel in critical sites
  • Confirmed battery backup in critical sites
  • Lined up additional fuel delivery contractors
  • Lined up additional backup generator contractors

 

  • We started working with our global supply chain vendors early to secure any supply chain needs. 
  • We will continue to work with our vendors to stay on top of this changing situation. 
  • We do not see any immediate change in our ability to provide services or with our supply chain.
  • We will comply with all regulatory orders, sanctions and related restrictions.
  • We're working through how global sanctions impact our customers and will communicate directly with customers who are impacted.
  • We’re setting up a special mailbox for customers and Lumen employees who have questions about sanctions sanctions.compliance@lumen.com and a dedicated site https://news.lumen.com/RussiaUkraine where they can go to get the latest information.

 

About Lumen Technologies 

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 500,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about the Lumen network, edge cloud, security, communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com/home, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. Lumen and Lumen Technologies are registered trademarks in the United States. 

 

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