Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2019 U.S. Wholesale Service Provider Excellence Awards in December. The awards were determined by responses to the firm’s annual customer feedback survey, which collected over 1,300 customer evaluations from nearly 350 individual respondents. CenturyLink was presented with the ILEC (Incumbent Local Exchange Carrier) Award for Billing and Customer Service.
MEF's awards program is the largest in the world enabling next generation network services, including LSO (Lifecycle Service Orchestration), SDN/NFV, SD-WAN, and Carrier Ethernet technologies. CenturyLink's focus on the customer experience through innovative, relevant and competitive solutions was key to being selected for the following awards: Retail Service Provider of the Year (Global), Retail Service Provider of the Year (North America), Wholesale Service Provider of the Year (Global), SD-WAN Service Provider of the Year (Global), SD-WAN Service Provider of the Year (North America), Enterprise Application Award for Education, Enterprise Application Award for Transportation.
Jeff Storey was recognized for driving the successful merger of CenturyLink and Level 3, realizing benefits ahead of plan and leading bold investments in technology, advanced networking and enterprise services.