Answers and new ICSC codes are included in the Customer Communications Package.

Answers and new ICSC codes are included in the Customer Communications Package.

All Serving Wire Centers will remain the same.

Brightspeed’s SPID will not change. You can continue using (0661).

Telco IDs/Exchange Carrier Identification will not change. You can continue using the current Telco IDs/Exchange Carrier Identification.

All NECA information will remain the same, just renamed “Brightspeed.”

LERG changes will be a name change only for Brightspeed's 20 state footprint.

• Connecting Facility Assignment (CFA) and Carrier Name Abbreviation (CCNA/IAC)
• Access Customer Name Abbreviation (ACNA)
• Carrier Identification code (CIC FGD code)

We can confirm that there will be no changes to the information above.

There will be no changes to TRUNK groups that transfer to Brightspeed.

There will be no change to circuit information.

Access to the Brightspeed portal will be available on or after Oct. 3, 2022.

Brightspeed customers will have access to two years of historically accepted/worked orders.

A list of ICSC codes involved in the transition to Brightspeed can be found in the Customer Communication Package on the website under the Resources category. This listing of ICSC codes identifies all applicable entities operated by Lumen in the impacted states.

Services ordered through the identified ICSC codes will be transitioned over to Brightspeed at transaction close.

PNUMs will not be changing.

Customer's EASE user IDs are being recreated based on existing access and customers will access BSPD VFOs through a unique URL.

Please refer to the Customer Communications Package found here (pages 9-10) for information on ICSC/OCN related to Metro Ethernet Networks

LERG changes will be a name change only for Brightspeed's 20 state footprint and SPID. Brightspeed will retain the overall company SPID of 0661 for all Brightspeed territories. LUMEN will convert all remaining territories to an overall company SPID of 2223.

Please see the Customer Communication Package found here (page 12) for information related to existing orders.

All outstanding balances will be transferred to Brightspeed on Day 1.

All outstanding disputes will be transferred to Brightspeed on Day 1.

New EDI billing will be sent to the customer's existing connections established with Lumen today. Customers with existing EDI will not need to take any actions.

Yes, Brightspeed will have a new remittance address and will have a process to receive EFT from Wholesale customers. Address, directions on EFT, and banking information will be provided at a later date.

Billing disputes will be handled by Brightspeed's Dispute Team on Day 1 similar to Lumen’s dispute process. Additional contact information will be provided at a future date.

Billing cycles are not changing at this time.

A list of the BANs moving to Brightspeed can be found here. If the first four digits of a BAN are on found on this list, the BAN is moving to Brightspeed

Dispute Process and Claim Templates will be published on the Brightspeed Wholesale Operations Website at the close of the transaction.

On Day 1 there is no change to existing rates.

Please see the Customer Communication Package found here (pages 15-18) for information related to billing.

No. Customers can pull this information themselves using the current invoice and CSR by utilizing the Brightspeed OCNs in the first four positions of the BAN.

At this time, Brightspeed will honor all existing contracts for Day 1.

Circuit term plans and revenue commitments will continue business as usual.

Existing systems and processes for Service Assurance will remain in place.

The existing eBonding process for Trouble Admin will remain in place.

Pole licensing will transfer to Brightspeed in the territories they are acquiring. Existing licenses in effect will be transferred effective Day 1.

The support team will be a mix of conveyed Lumen employees and Brightspeed employees. Brightspeed will announce their organization closer to Day 1. Existing systems and processes for Service Assurance will remain in place for now.

Our business will operate as usual until the transaction is complete, which we expect to happen in the second half of 2022 after securing all regulatory approvals. Lumen and Brightspeed will be communicating with customers to keep them informed of timing and what to expect.

This will be handled during the Customer Testing Period.

Customer testing will be handled from August 1 to September 16.

Submit your company contact information to Letty.Walker@lumen.com who will refer your request to the EASE testing team.

Testing is available for the EASE ASR and LSR submission. You can submit your company information to Letty.Walker@lumen.com who will refer your request to the EASE testing team.

There are currently two forums planned for wholesale customers on July 21 and September 15.

Brightspeed will provide their new contact numbers at a later date.

The Brightspeed representative assigned to your company will be communicated closer to Day 1.

Welcome messages will be sent via multiple sources including letter through US mail, on your existing invoice or through electronic notice in CCDB.

There are no changes to products or services on Day 1.

Brightspeed will provide this information closer to Day 1.

Please refer to the Customer Communications Package found here (page 13) for additional information on Brightspeed activities.

• Questions can be submitted via the website portal found here.
• Questions will be answered and documented in the FAQs as soon as possible.

Lumen is selling the part of its incumbent local exchange carrier (ILEC) business (currently operating under the CenturyLink brand) that serves consumers, small businesses, wholesale, local enterprises and government entities in 20 Midwest and Southeast states, and parts of NJ and PA, as follows:

• Alabama, Arkansas, Georgia, Illinois, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Lumen will retain its local incumbent network and assets in 16 states including:

• Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming. 

Lumen will also retain its national fiber routes and competitive local exchange carrier (CLEC) networks in all 36 states.

The transaction will provide Brightspeed with a robust, scaled local network, along with the operations and back-office support to meet the accelerating demand for high-bandwidth connectivity and fiber technology.

This transaction is valued at approximately $7.5 billion, representing a multiple of ~5.5x 2020 estimated EBITDA.

The transaction is expected to close in the second half of 2022, subject to customary closing conditions including required regulatory approvals in the U.S.

Brightspeed is a dynamic new company comprised of industry leaders committed to enhancing the service experience for new and existing customers and to create a next-generation telecom and connectivity business. Brightspeed currently plans to invest at least $2 billion to build a network that will bring faster, more reliable Internet and Wi-Fi to communities throughout the Midwest, Southeast, and certain parts of Pennsylvania and New Jersey.  At closing Brightspeed will be comprised of the incumbent local exchange carrier (ILEC) assets and associated former operations of Lumen Technologies across 20 states and will be owned by funds managed by affiliates of Apollo Global Management, Inc. (NYSE: APO). 

• Lumen will continue to make strategic network investments that strengthen the platform and our ability to meet the needs of both enterprise and mass markets customers in growth markets globally. We are retaining the national routes and CLEC networks that help us deliver on our value proposition of providing the fastest, most-secure platform for next-gen business applications and data.
• Selling these assets to Brightspeed’s parent company at such an attractive valuation allows us to focus on driving growth in our core enterprise business, strengthen our national fiber network and accelerate investments in our retained Quantum Fiber markets with more fiber to the home. In addition, customers within the acquired markets will benefit as Brightspeed can pursue its own fiber deployment plans.
• This deal allows us to focus on investments in Lumen’s most attractive markets where we see an opportunity to drive growth. By streamlining our asset portfolio, we will be positioned to execute on our plans to provide attractive returns for our stakeholders.
• The Lumen platform enables enterprise customers to use Lumen’s data, cloud edge, security, and voice and collaboration capabilities. As we drive platform investments for greater growth, the Brightspeed transaction will help accelerate Lumen’s go-to-market strategies for digital products and services and enable us to provide an industry-leading customer experience.

We will continue to offer residential broadband services in Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.

Customers served by the Lumen ILEC network will transition to Brightspeed when the transaction closes. However, today we’re business as usual, and you will receive information when we have news to share. We will still have competitive local exchange carrier (CLEC) customers in these 20 states.

The sale allows us to increase our level of current fiber investments and expand the Quantum Fiber footprint where we see positive momentum around growing our customer base and providing a differentiated customer experience. We will offer Quantum Fiber internet services in the 16 states we continue to serve. Our current Quantum Fiber customers in Springfield, Mo., or any other ILEC market in Missouri, will be served by Brightspeed after the transaction closes.

No. Our business will operate as usual until the transaction is complete, which we expect to happen in the second half of 2022 after securing all regulatory approvals. Lumen and Brightspeed will be communicating with customers to keep them informed of timing and what to expect.