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Lumen Lede

Lumen awarded for delighting its MPLS VPN customers
March 16, 2023

Everything Lumen does takes advantage of our network strength. From reliability to security, enterprises are seeking network connections they can trust with their sensitive data. Self-service features don’t hurt either. Lumen has a variety of network connections to meet various business needs, and today we’re celebrating one of them – our MPLS VPN.

MPLS VPN uses Multiprotocol Label Switching to create a Virtual Private Network for transporting and routing several types of network traffic. When Frost & Sullivan looked across the industry to find network services that rise to the top in customer value, they selected Lumen’s MPLS VPN service.

“Lumen’s vast network footprint, which allows it to provide a range of enterprise-grade network services globally, is a critical differentiator in the market,” said Amrit Singh, Frost & Sullivan Senior Industry Analyst.

Lumen received Frost & Sullivan’s 2023 United States Customer Value Leadership Award in the MPLS VPN services industry. Not only was Lumen awarded for the service’s price and performance value, but also for the “customer purchase, ownership and service experience.”

“Lumen delivers products that have great customer value. Our difference is we also bring a great customer experience,” said Miriana Martinova, SVP, Lumen Enterprise Core Network Solutions. “Part of being customer obsessed means taking our purpose of furthering human progress through technology to heart. We design our services and digital interactions to deliver what our customers have told us they want.”

Lumen’s high-capacity and ultra-low loss network is another key differentiator that powers adaptive networking solutions to provide dynamic connectivity, network security and scalability. SDN-based capabilities enable clients to instantly scale bandwidth on-demand. Lumen VPN supports both public and private traffic over the same access loop, helping IT staff efficiently manage both types of traffic.

MPLS VPN also interoperates with other key products like Lumen® SD-WAN, cloud connect, adaptive networking, and professional and managed services. In addition, Lumen’s control center portal can help customers configure and control their MPLS VPN service.

Read more here on why Lumen was selected for Frost & Sullivan’s Customer Value Award. Go here to learn more about Lumen MPLS VPN services.