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Logged in or left out? Why expanding internet access is essential

Many families are looking for faster, cheaper ways to go online at home. Lumen Technologies and Quantum Fiber recently introduced a new affordable internet program called the Simply Fiber Internet Plan to help boost digital access for more households.

The new program offers qualifying households who don’t currently subscribe to Quantum Fiber access to affordable, high-speed fiber internet as part of our commitment to creating digitally inclusive communities and improving digital opportunities for more Americans.  

Why it matters:

We’re working toward a better digital future for all. Reliable internet connectivity is vital to every aspect of modern life, from participating in our educational system to benefiting from the digital economy and accessing high-quality healthcare.

Lumen and Quantum Fiber are committed to playing an active role in bridging the digital divide. We continue to make significant investments in fiber broadband to bring high-speed internet to more customers around the country.

Offer details:

• Eligible households in Quantum Fiber markets can get up to 200 Mbps internet speed for $30/month plus applicable taxes and fees, including free installation and 360 WiFi, which delivers extended coverage throughout the home.
• Available now to new Quantum Fiber customers only.
• Eligibility is based on participation in certain government assistance programs, helping ensure those who need it most can benefit.
• New customers can combine the Simply Fiber Internet Plan with the FCC’s Lifeline discount.
• Visit www.q.com/SimplyFiberInternet to check availability and eligibility.

Where:

Qualifying households and addresses including in the following markets where Quantum Fiber is available: Boise, Idaho I Cape Coral, Fort Myers, Naples and Orlando, Florida I Colorado Springs and Denver, Colorado I Des Moines, Iowa I Las Vegas, Nevada I Minneapolis, Minnesota I Omaha, Nebraska I Phoenix and Tucson, Arizona I Portland, Oregon I Salt Lake City, Utah I Seattle, Spokane, and Vancouver, Washington 

Learn more: 

Learn more about Lumen’s commitment to creating digitally inclusive communities by visiting https://www.lumen.com/en-us/digital-inclusion.html. 

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Quantum Fiber may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.  

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speed via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see q.com/legal for more information.  

Limited availability. Service and rate in select locations only. Offer is available to customers who have a member of their household participating in certain government assistance programs including SNAP, Medicaid, Federal Public Housing Assistance, National School Lunch Program, SSI, WIC, Veteran’s Pension or Survivor Benefits, HeadStart, TANF, or LIHEAP. Eligibility is determined by SheerID using the verification tool at q.com. Customers may be required to provide documentation of eligibility prior to placing an order for service. Wireless Service: 360 WiFi is included with the internet service at no monthly charge. One pod is included with 360 WiFi. Each additional pod may be leased for $10/mo. Security features will not work if customer does not connect pods or devices properly. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). Quantum Fiber will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Paperless billing required. Month-to-month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see q.com/legal). Service will begin on the date your order is completed and full payment is processed through your choice of bank account, debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. See q.com/legal for taxes and fees. Additional restrictions may apply.